We work as efficiently as we can to send out incoming orders! Should you wish to cancel your order, we will try our very best to accommodate your needs. Although, we cannot guarantee that all orders will be cancelled. All cancellation requests must be made within 24 hours of placing an order. To avoid disappointment, we advise you to place another order or return/exchange the item(s) that you receive. For any cancellation requests, please email our customer service team: customerservice@erynkalo.com

Thanks for ordering from us! Shortly after placing your order, we will send you an "Order Confirmation" email. This should arrive to your main email inbox. However, please check your spam inbox too. We recommend that you add customerservice@erynkalo.com to your contact list to avoid the latter.

We will let you know when your order has been dispatched by sending you a "Dispatch Confirmation" email! This email contains all tracking information and an estimated time of arrival for your order.

Each parcel will contain a receipt of your order. Please ensure that all item(s) included in the receipt have been sent to you. In the unlikely event that your order is missing an item(s), please notify our customer service team immediately via email: customerservice@erynkalo.com Please include your full name, order number and the missing item(s). We will try our best to ensure that you receive your order!

Yes, we do! Any promotional campaigns that we are offering will be communicated to our customers across our social media platforms and our mailing list. You can sign up to our mailing list here. *Further information regarding any promotional offerings may be found on our Terms & Conditions page.

We accept various forms of payment. This includes credit and debit cards, Apple Pay and PayPal. Equally, we accept "Buy now, Pay later" payment options - namely, Klarna and Clearpay. Accepted methods of payment are exclusive to Debit cards, Credit cards, Paypal, Apple Pay, Klarna and Clearpay. ​ The following cards are accepted: Visa, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, Discover, Visa Electron, Maestro. *Further information regarding our payment methods may be found on our Payment and Security page.

Import duties and taxes only apply to item(s) bought outside the United Kingdom. Import duties and taxes may be applied to any purchase that is being shipped internationally. *Please consult your import duties and taxes office for more information.

Any orders placed through our website are managed by Wix Payments, managed by Stripe - the world's leading organisation for payment processing. *Further information regarding Wix Payment's Terms of Service may be found here.

During our checkout process, you will have the option to apply a discount code to your order. Your discount will be automatically subtracted from your order total at checkout. *Please note that only one discount code can be applied per order. If you are experiencing issues when applying your discount code, please contact our customer service team: customerservice@erynkalo.com *Further information regarding our promotional offerings may be found on our Terms and Conditions page.

Yes, you can! All orders may be tracked once they have been dispatched. Tracking information is provided within your "Dispatch Confirmation" email.

Each "Dispatch Confirmation" email will contain a tracking number for your order. Simply enter this tracking number into Hermes' tracking service for live updates of your order. You may find this service here. Parcels may only be tracked once they have been dispatched. Deliveries should arrive between the hours of 7am and 9pm.

All orders placed with us undertake an extensive assurance process to ensure that your order is fulfilled with all the attention that it deserves! Please ensure the following before contacting our Customer Service team: - You have received your "Dispatch Confirmation" email and can confirm the details of the shipping information you provided - You have tracked your parcel via https://www.royalmail.com/track-your-item, and can confirm that your parcel status is "arrived" - You can confirm that no other means of communication has been provided to you by us with an update regarding your order - Your parcel has not been delivered to a neighbour or left in a safe place If you can confirm the above information, please contact Royal Mail and our customer service team as soon as possible via email: customerservice@erynkalo.com

All domestic orders placed across the United Kingdom are delivered via Royal Mail. All orders requiring international shipping are fulfilled and shipped via DHL Express.

All information regarding our delivery options may be found on our Shipping and Returns page.

Yes, we do! We ship to most countries across the world. However, if you are experiencing checkout issues as a result of your shipping region, please contact our customer service team. We will try our very best to accommodate your order. For order enquiries, please contact: customerservice@erynkalo.com

All of our orders are shipped with tracking information - provided in your "Dispatch Confirmation" email. Should you miss your delivery, please re-arrange another delivery time with our courier. If you are experiencing issues with re-delivery, please contact our customer service team: customerservice@erynkalo.com

Due to high demand, some of our items may occasionally run out of stock. If an item you want is currently out of stock, you can send us a request to notify you if we re-stock the item via email: customerservice@erynkalo.com

Eryn Kalo garments tend to fit oversized. Therefore, it is recommended to stay true to size for an oversized fit. For a more tailored fit, it is recommended to size down. Every product page will contain further information regarding the fit of the garment. This may be found in either the "PRODUCT DESCRIPTION" or "SIZING & FIT" section.

All of our product pages contain information regarding garment care. This may be found in the "PRODUCT CARE" section. Additionally, all care instructions are provided on our product tags and inside labels!

For a breakdown of our sizing options and fit , head over to our Size Chart page!

Eryn Kalo provides returns on all products within 14 days of purchase. All items should be returned in its original packaging and with its original tags. Sadly, we cannot accept returns after this date. *Further information regarding our Returns & Refunds policy may be found on our Terms & Conditions page.

To request a return, please download and complete our Returns Form. This may be found here. This form should be printed, completed, and sent back to us with the item(s) you are returning with its order receipt, in its original packaging and with its original tags. You may return your item(s) using any courier of your choice. Please note that returns are only accepted within 14 days of purchase. It is recommended that you choose a tracked service when sending a returned item(s). Eryn Kalo offers free returns on orders above £70. Eryn Kalo is not liable to cover shipping costs for orders below £70. Eryn Kalo will cover shipping costs if the item(s) to be returned are faulty or defective. Eryn Kalo does not offer free returns on any discounted item. For more information, please contact customerservice@erynkalo.com via e-mail. You should expect a response within 48 hours. *Further information regarding our Refunds & Returns policy may be found on our Terms & Conditions page.

Discounted items may only be exchanged for an item of the same value or store credit. Any store credit provided will equate to the amount of the item(s) purchased. Store credit will be added to your account and confirmed via email.

You have 14 days from the date of purchase to make a return. Any returns made after this date will not be accepted. *Further information regarding any our Refunds & Returns policy may be found on our Terms & Conditions page.

Returns are generally processed within 14 days of the date that we have received your returned item(s). You will be notified when we have receieved your returned item(s) via email.

Users cannot change the email address that they have made an Eryn Kalo account with. It is recommended to either de-activate the current account or to create a new account.

Yes, you can! Please navigate to your Profile page and follow the instructions provided to make any changes to your profile. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com

Yes, you can! You may edit any saved addresses by navigating to the Addresses page. This may include removing any saved addresses or adding new addresses. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com

Yes, you can! Please navigate to the Wallet page and follow the instructions provided to make any changes to your wallet. This may include updating your saved payment methods, removing any payment methods, or adding new payment methods. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com

Yes, you can! Please navigate to the Wishlist page and follow the instructions provided to make any changes to your profile. Items may be placed into or removed from your wishlist at any time. Items will stay in your wishlist unless removed from our stock list. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com

Yes, you can! Please navigate to the Subscriptions page and follow the instructions provided to make any changes to your profile. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com

Yes, you can! Please navigate to the Notifications page and follow the instructions provided to make any changes to your profile. If you are experiencing issues with this, please contact our customer service team: customerservice@erynkalo.com